01323 766370

The firm of solicitors you can trust

Complaints Procedure

If you are not happy with our service or the bill, we hope to be able to resolve the matter to
your satisfaction. In the event of any complaint arising, please put such a complaint in
writing, and addressed for the attention of Mr Jonathan Barry of this Firm and the matter will
be fully investigated in accordance with our complaints procedure, a copy of which is available
on request.

However if you are not satisfied with our handling of your complaint you may be able to ask
the Legal Ombudsman (address: PO Box 6806, Wolverhampton WV1 9WJ, Website:
www.legalombudsman.org.uk, Telephone: 0300 555 0333) to consider your complaint.

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of
receiving a final written response from us about your complaint and within twelve months of
the act or omission complained of.

Note that the Legal Ombudsman service cannot be used by businesses or most other
organisations, unless they are below certain size limits.

As well as your right to complain about any of our bills under our complaints procedure, you
can also apply for the bill to be assessed by the court under Part III of the Solicitors Act 1974,
in which case the Legal Ombudsman may not consider your complaint.